Return & Exchange
We understand that sometimes things don't work out. If you need to return or exchange an item, here's how it works at jumpin:
Timeframe
Contact us within 14 days of receiving your order to request a return or exchange.
Item Conditions
- Unworn and unwashed
- Free from stains, odours, or pet hair
- In original condition with tags still attached
Exchanges
Need a different size or color? We'll do our best to accommodate your request, depending on availability.
Refunds
- Refunds will be issued after your return has been received, inspected, and approved, to confirm the item meets our return conditions.
- Refunds are processed to your original payment method.
- Please allow a reasonable processing time after approval for the refund to appear.
Return Postage
- Customers are responsible for return shipping costs.
- We recommend using tracked shipping to ensure your item arrives safely.
Need Help?
For any questions about returns or exchanges, please contact us.